FAQs

Here are some frequently asked questions to help you shop confidently at chantellebras.co.uk.

1. How do I choose the right bra size?

Chantelle bras are designed with precise fit in mind. To find your perfect size, refer to our size guide on each product page. Measuring your band and cup size accurately will help ensure maximum comfort and support.

2. What payment methods do you accept?

We accept major credit and debit cards, as well as PayPal. All payments are securely processed to protect your personal and financial information.

3. How long will my order take to arrive?

Orders are typically processed within 1–2 business days. Delivery times vary depending on your chosen shipping method and location. You will receive a tracking number via email once your order has been dispatched.

4. Can I return or exchange an item?

Yes! Items can be returned within 30 days of receipt, provided they are unworn, unwashed, and in their original condition with tags attached. For exchanges, we recommend placing a new order and returning the original item.

5. Do you ship internationally?

Currently, we offer shipping within the UK only. We aim to expand our delivery options in the future.

6. How do I care for my Chantelle lingerie?

To maintain the quality and longevity of your bras, we recommend hand washing or using a delicate cycle with a lingerie bag. Always air dry and avoid tumble drying or harsh chemicals.

7. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact our customer support team immediately via the Contact Us page. We will resolve the issue promptly and ensure you receive the correct item.

8. Can I cancel my order?

Orders can be cancelled before they are dispatched. Once an order has been shipped, you will need to follow our returns process to exchange or refund the item.

These FAQs are designed to provide clarity and ensure a smooth shopping experience at chantellebras.co.uk. If your question isn’t listed here, please don’t hesitate to contact our support team.